Job Summary
We are looking for a skilled Network Support / Desktop Support Engineer responsible for providing technical support for computer hardware, software, networking, and IT infrastructure. The candidate will troubleshoot and resolve day-to-day IT issues and ensure the smooth functioning of systems and network connectivity across the organization.
Key Responsibilities
- Provide desktop and end-user technical support to employees.
- Diagnose and troubleshoot hardware issues related to desktops, laptops, printers, scanners, and other peripherals.
- Install, configure, and maintain operating systems, software, and IT applications.
- Troubleshoot LAN, Wi-Fi, internet connectivity, and basic network-related issues.
- Configure and support network devices such as routers, switches, and access points.
- Handle basic IP addressing, DNS, DHCP, and network connectivity troubleshooting.
- Set up and configure desktops, laptops, printers, and other IT equipment for new employees.
- Manage user accounts, system access, email, and basic IT permissions.
- Coordinate with external vendors and service providers for hardware repairs and technical support.
- Maintain IT asset records, including desktops, laptops, printers, and other equipment.
- Perform routine system maintenance, updates, backups, and security checks.
- Escalate complex technical or network issues to the appropriate team or vendor.
- Provide timely support across corporate offices and plant locations, as required.
Required Skills
- Strong knowledge of Desktop and Hardware Troubleshooting
- Hands-on experience with Windows OS and Microsoft Office
- Knowledge of LAN, WAN, Wi-Fi, TCP/IP, DNS, and DHCP
- Basic understanding of routers, switches, firewalls, and access points
- Experience in troubleshooting printers, scanners, and other peripherals
- Knowledge of network connectivity and internet troubleshooting
- Understanding of basic IT security and antivirus management
- Good problem-solving and communication skills
- Ability to provide prompt support to end users